Frequently Asked Questions
Everything you need to know about our premium loose leaf blends.
How should I store my loose leaf tea to maintain freshness?
To keep your tea at its best, store it in a cool, dry, and dark place away from direct sunlight, moisture, and strong odors. Our airtight tins are designed specifically to preserve the essential oils and flavor profiles of your leaves.
What is the difference between loose leaf tea and tea bags?
Loose leaf tea consists of whole or large pieces of tea leaves, which retain more antioxidants and essential oils. Unlike the 'dust and fannings' often found in mass-produced tea bags, loose leaf provides a more nuanced flavor and can often be steeped multiple times.
How long does shipping take for my order?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are your teas organic and ethically sourced?
Yes, we prioritize sourcing from gardens that practice sustainable and organic farming. We work closely with growers to ensure fair labor practices and the highest quality standards for every harvest we procure.
What is your return policy if I don't like a specific blend?
We want you to love your tea. If you are not satisfied with your purchase, please contact us within 30 days of receipt. Due to the food-based nature of our products, we offer store credit or replacements for opened items, and full refunds for unopened packaging.
Do you offer wholesale opportunities for cafes or retail shops?
Absolutely! We offer competitive wholesale pricing and bulk sizing for businesses. Please visit our Wholesale page or contact our support team to set up a professional account.